Frequent Asked Questions

THOMTEX TRADING SDN BHD charges a standard shipping & handling fee of RM8.00 for the first 2KG on all purchases.

For every subsequent KG following the first 2 will be charged of a standard rate which subject to our delivery rate card based on the delivery address.

For all (and only) West Malaysia & Sabah, Sarawak purchases which has a checkout value above RM150.00 will get to enjoy our promotion of “Free Shipping” for the first 2KG of their purchases.

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend emailing us immediately at kwsiau1015@gmail.com upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order. 

Yes,  Thomtex do have refund policy. So it can be refunded within 30 days after customer received the goods.

The goods of return must follow the Privacy Policy

We accept Direct Bank Transfer as well as eGHL payment.

Yes, we do take bulk orders. Please contact kwsiau1015@gmail.com and tell us what you need, and we will get back to you as soon as possible.