Product Returns

Thomtex stands behind the quality of everything we sell and hope you’re happy with your gear. Our products are fully warranted against defects in materials and even if you’re unsatisfied with products you purchased (Wrong size or Color) from within 30 days, you can exchange your item(s) with these terms and condition apply:
1. Price Tag/Tag Logo must still be attached with the item(s).
2. Must not have any symptoms products being washed.
3. The cause of defected item(s) must not made by human.
4. Custom products are final and are not eligible for returns, exchanges, changes or alterations.

To return, please follow steps stated below:
1. Fill in Return Form accordingly.
2. Return the product with your desire courier provider.
3. Attach us a copy of postage receipt and state Order ID beside name in Contact Us.
4. Once we have received item and confirm the fault of defect, we will contact and process to resend the item(s) to you.
5. Wait for the product(s) to ship back to you.

Contact Us
  • Order Information

  • Product Information & Reason for Return