THOMTEX TRADING SDN BHD can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses.
We are unable to ship to international addresses at this moment.
At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier.
By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.
Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.
If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment.
Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.
We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.
We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.
THOMTEX TRADING SDN BHD’s delivery will only be limited to local delivery only.
THOMTEX TRADING SDN BHD charges a standard shipping & handling fee of RM8.00 for the first 5KG on all purchases.
For every subsequent KG following the first 5 will be charged of a standard rate which subject to our delivery rate card based on the delivery address.
For all (and only) West Malaysia purchases which has a checkout value above RM150.00 will get to enjoy our promotion of “Free Shipping” for the first 5KG of their purchases.
* Customer may opt to pay a higher transaction fee should you desire express delivery options or delivery of items exceeding certain designated dimensions or weight.
These conditions are subject to change by the management.
There will be STRICTLY NO REFUNDS for any shipping & handling charges.
We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Monday to Friday, excluding weekends and public holidays.
There may be promotional offerings for free delivery from time to time so please check in often.
*Our “Free Shipping Promotion” will only be eligible for orders placed on www.STHENA.com with the delivery addresses limited to West Malaysia only*
STANDARD DELIVERY LEAD TIME
Confirmed orders will be shipped out from our warehouse within 1 – 3 business day(s) if they are placed before 12:00pm, Monday to Friday, excluding public holidays.
Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 – 3 business day(s).
Delivery ETA (Expected Time of Arrival) are as follows:
- Peninsular Malaysia: 2 – 4 working days for your order to arrive.
- Sabah / Sarawak: 5 – 8 working days for your order to arrive.
Delivery to rural or remote areas may require an additional of 2 – 3 working days.
SALE / PROMOTIONAL PERIODS
During peak sale / promotional periods, our delivery may take slightly longer than the usual lead times due to surges in online order volumes.
- Peninsular Malaysia: Additional 3 – 5 working days for your order to arrive.
- Sabah / Sarawak: Additional 3 – 7 working days for your order to arrive.
It is advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.